You Can't Send a Duck to Eagle School

If you know me well, then you have heard me say this numerous times:
YOU CAN'T SEND A DUCK TO EAGLE SCHOOL
It is my favorite analogy of customer service.

What it means is that you can't teach someone to want to serve; you can't teach people to smile; you can't teach personality...but you can hire people who have these qualities and teach them about your product or company.
If your companies mission is to climb trees, which would you rather do: Hire a squirrel or train a horse?
Attitude isn't everything, but it's pretty dare close.
You wonder why I am writing this tonight?? It all has to do with the lack of service and rude staff in the hotel, where we are staying tonight. I feel if they can't try to accommodate people staying here, then they shouldn't be in business. Your staff represents your entire company and in my opinion they need to take that responsibility seriously.
I'm just venting here, but I do believe if someone from the corporate office payed a visit to this place, there would be quite a few desk clerks looking for a new job.
No pictures tonight because this has been a very hard day, but I am looking forward to a wonderful day tomorrow!